1st July 2022



City Centre review identifies improvements

3 min read

Manchester City Council’s Executive will consider the findings of a major City Centre Review when it meets on Wednesday 8 February. 

The review was commissioned to understand the challenges facing services in the city centre, examine the issues concerning the public about the appearance and feel of the city centre and look at how public services can be strengthened and other organisations, businesses and individuals can play their part.

In keeping with the city’s ‘Our Manchester’ approach – which focuses on working with the city’s people and businesses to shape the future of the city together – extensive engagement has taken place with city centre residents, employers, town centre workers and other stakeholders to home in on the key issues.


The city centre has experienced significant growth in recent years. The population of the city centre ward has increased by 63 per cent from 12,374 in 2006 to 20,176 in 2016, and is predicted to reach 31,719 in the next four years.

There has been a seven per cent increase in jobs in the city centre between 2009 and 2015, from 110,500 to 118,600, despite a challenging economic period.

The annual number of domestic visitors has gone up 316,000 since 2006-08 to 2.68m in 2014-16 and the city is the third most visited in the UK for international visitors.

The number of licensed premises in the city centre has gone up from 604 in 2010 to 758 in 2016, a 26 per cent increase.


Participants in the review identified many strengths of the city centre including its cultural offer, diverse communities, architecture, transport infrastructure and independent retailers in areas such as the Northern Quarter.

But with the level of resource to manage and maintain the city centre reducing at the same time as this growth, it is recognised that the quality of the city centre environment and experience has not kept pace.

Themes which emerged from the review included issues with anti-social behaviour, litter and waste, homelessness, begging, peddling, specific locations causing concern and the condition and maintenance of some public realm.

Sir Richard Leese, Leader of Manchester City Council, said: “Manchester city centre has experienced remarkable growth in jobs, visitors and residents in recent years and is in many ways a success story. But that dramatic growth brings its own complex challenges and, combined with cuts to government funding to us and our public sector partners, it is fair to say that services have not quite kept pace with some of the issues created.

“The Council is committed to improving people’s experience of the city centre. We believe the proposals emerging from the City Centre Review, based on what a wide range of people have told us, will have a positive impact and increased pride in – and a shared sense of responsibility for – Manchester city centre.”

The proposals

An implementation plan stemming from the review sets out how it is proposed to make improvements.

These are focused on three main themes:
Improving the management of city centre
Improve the visibility of public services/guardians
Improving the links between services and partners.

The proposals include more than £4.5m of Council investment in improving public services in Manchester city centre.

£1.5m of this investment is in strengthening services for homeless people including a new Emergency Hub and more community-based support to stop people becoming homeless in the first place. The Council is committed to its pledge to the Manchester Homelessness Charter to support and work together with partners to overcome homelessness.

Greater litter enforcement and a campaign to encourage those who drop it to change their behaviour.

More visible guardians in anti-social behaviour hotspot areas and an increase in enforcement staff to 24 hours a day, 7 days a week.

Stronger management of the city centre and improved use of technology to help identify and respond to issues, improve co-ordination between services and encourage people to respect their environment.

A new city centre public services manager to lead and co-ordinate improvements and new cross-sector City Centre Accountability Board.

Encourage businesses to help influence and share in the management of the areas where they are based.

Lobby government, together with the Core Cities (the UK’s largest cities outside London) and other cities and towns for greater legal powers to better combat environmental issues such as littering from cars, vehicles blocking junctions and flyposting.

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